FAQS
Play money gaming
What has happened to my play chip balance?
We don't maintain transaction and game records for play money games. We only retain these records for real money games. However, your play chip balance will be updated after each hand.
How can I accumulate chips in my account?
The only way to accumulate play money chips is to play our games. Chips cannot be transferred to your account from any other source.
Sometimes I lose my play money chips or my chip balance is shown as a negative balance. Why?
The play money tables are designed to allow new players to get a feel for online poker and our site. We do not maintain game records for these tables. Your chip balance may appear to be negative when you have accumulated more than 20 million chips. Rest assured that your chip balance is intact. You can view the actual balance by going to any limit table and clicking on 'Use All'.
How do I add play money chips?
If your play balance is zero, please click on any open seat and then select 'Add play $' in the 'Buy-in' window. You won't be able to get more play money chips if:,
- You are in the middle of a hand
- You are only viewing a table
- You are playing in a tournament
To add more chips while seated at a play money table, click on the 'Rebuy' tab and then on the 'Add more chips' button. You must leave a 5-minute gap between each request for additional chips.